TERMS OF SERVICE

Last Updated: 2026

Welcome to Jump Cakes ("Jump," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of www.jumpcakes.com (the "Website"), including all products, services, content, features, and purchases made through the Website.

By accessing or using our Website, creating an account, or placing an order, you agree to be legally bound by these Terms, as well as our Privacy Policy, Shipping Policy, Refund Policy, and any additional policies referenced on our Website.

If you do not agree to these Terms, please do not use this Website.

1. Acceptance of These Terms

These Terms of Service constitute a legally binding agreement between you and Jump Cakes regarding your use of the Website and any products or services purchased through it.

By visiting, browsing, creating an account, purchasing products, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you access the Website on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Your continued use of the Website following any updates to these Terms constitutes acceptance of those revisions.

2. Eligibility

To use this Website, you represent and warrant that:

• You are at least the age of majority in your province, state, or country of residence, or you have permission from a parent or legal guardian where permitted by law.
• You have the legal capacity to enter into binding agreements.
• All information you provide to Jump Cakes is accurate, complete, and current.
• You will use this Website only for lawful purposes and in accordance with these Terms.
• You will not use the Website in any manner that violates applicable laws or regulations.

We reserve the right to refuse service to anyone for any lawful reason.

3. Changes to These Terms

Jump Cakes reserves the right to modify, update, replace, or revise these Terms at any time without prior notice.

Changes become effective immediately upon being posted to this Website unless otherwise stated.

It is your responsibility to review these Terms periodically.

Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

4. About Jump Cakes

Jump Cakes is a Canadian food company specializing in refrigerated snack products.

Throughout these Terms, references to "Jump," "Jump Cakes," "we," "our," and "us" refer to the owner and operator of this Website.

Our Website is intended to provide information about our company, products, promotions, and allow customers to purchase products online.

Nothing on this Website creates any partnership, employment relationship, joint venture, or agency relationship between you and Jump Cakes.

5. Products

We strive to provide accurate descriptions of every product offered on our Website.

However, we do not warrant that product descriptions, pricing, photographs, ingredient lists, nutritional information, availability, or other Website content will always be accurate, complete, current, or error-free.

We reserve the right, at any time and without prior notice, to:

• Add or remove products
• Change recipes or formulations
• Modify ingredients
• Update nutritional information
• Change product sizing or weight
• Change packaging or branding
• Discontinue products
• Limit quantities available for purchase

Product photographs are provided for illustrative purposes only.

Actual products may differ slightly from photographs due to:

• Manufacturing variations
• Ingredient sourcing
• Lighting
• Screen settings
• Packaging improvements
• Seasonal production

Natural variation is expected in food products.

Customers are responsible for reviewing ingredient lists, nutritional information, storage instructions, and allergen information before consuming any product.

Jump Cakes is not responsible for purchasing decisions made without reviewing this information.

Product availability is not guaranteed.

We reserve the right to discontinue or limit any product at any time without liability.

6. Pricing

Unless otherwise indicated, all prices displayed on the Website are listed in Canadian Dollars (CAD).

Prices are subject to change at any time without notice.

Shipping charges, applicable taxes, duties (where applicable), and other fees will be calculated during checkout.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur.

If a product is listed with an incorrect price due to a typographical error, technical issue, or other mistake, Jump Cakes reserves the right to:

• Cancel the order;
• Refuse the order;
• Correct the pricing error;
• Refund any payment received; or
• Contact you before processing your order.

Displaying a product on the Website does not constitute a binding offer to sell that product.

7. Taxes

Applicable sales taxes will be calculated during checkout based on your shipping destination and applicable tax laws.

Customers are solely responsible for any duties, customs charges, import taxes, brokerage fees, or governmental charges that may apply to orders shipped outside Canada, where applicable.

Jump Cakes has no control over these charges and cannot estimate their amount.

8. Orders

Submitting an order through our Website constitutes an offer to purchase our products.

All orders are subject to review and acceptance by Jump Cakes.

We reserve the right, in our sole discretion, to:

• Accept or refuse any order;
• Cancel any order at any time;
• Limit quantities purchased;
• Limit purchases per customer, household, business, payment method, or shipping address;
• Refuse orders suspected of fraud or unauthorized resale;
• Request additional information before accepting an order.

Receipt of an order confirmation email does not constitute acceptance of your order.

Your order is considered accepted only when it has been processed for shipment.

If we cancel an order after payment has been received, we will issue a refund to your original payment method.

9. Payments

Payments are securely processed by trusted third-party payment providers.

Accepted payment methods may include:

• Shop Pay
• Shopify Payments
• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Other payment methods displayed during checkout

By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information is accurate and current.
• Sufficient funds or available credit exist to complete the transaction.

Payments are subject to verification, fraud screening, and approval by both Jump Cakes and our payment providers.

We reserve the right to refuse, suspend, or cancel any transaction that we believe may involve fraud, unauthorized activity, payment disputes, or violations of these Terms.

Jump Cakes does not store your complete payment card information. Payment information is processed securely through our payment partners using industry-standard encryption and security practices.

10. Returns, Refunds & Exchanges

Due to the perishable nature of our products, all sales are generally considered final.

Returns and exchanges are not accepted unless otherwise required by applicable law.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within forty-eight (48) hours of delivery.

To help us investigate your claim, we may request:

• Your order number
• Photographs of the shipping box
• Photographs of the product
• A description of the issue

Approved claims may be resolved through a replacement product, store credit, or refund, at our sole discretion.

Our Refund Policy forms part of these Terms.

11. Promotions, Discount Codes & Offers

From time to time, Jump Cakes may offer promotional discounts, coupon codes, giveaways, contests, or limited-time offers.

Unless otherwise stated:

• Promotions cannot be combined.
• Promotions have no cash value.
• Promotions may expire without notice.
• Promotions may not apply to previous purchases.
• Promotions may exclude certain products.

We reserve the right to cancel any promotion at any time.

Orders suspected of abusing promotional offers may be cancelled without notice.

12. Gift Cards (If Offered)

If Jump Cakes offers digital or physical gift cards in the future:

• Gift cards may only be redeemed through our Website.
• Gift cards cannot be exchanged for cash except where required by law.
• Lost or stolen gift cards may not be replaced.
• Additional terms may apply.

13. Customer Accounts

Certain features of our Website may require creating an account.

You agree to:

• Provide accurate information.
• Keep your information up to date.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for all activity occurring under your account.

Jump Cakes reserves the right to suspend or terminate accounts that violate these Terms.

14. Intellectual Property

All content available on this Website is the exclusive property of Jump Cakes or its licensors unless otherwise stated.

This includes, but is not limited to:

• The Jump name
• Jump Cakes branding
• Logos
• Product names
• Packaging designs
• Recipes
• Product photography
• Videos
• Graphics
• Website design
• Icons
• Marketing materials
• Copywriting
• Trademarks
• Trade dress
• Software
• Layouts

Nothing contained on this Website grants any license or right to use any intellectual property without our prior written consent.

You may not:

• Copy
• Reproduce
• Republish
• Modify
• Sell
• Distribute
• Reverse engineer
• Create derivative works from
• Commercially exploit

any portion of the Website without written permission from Jump Cakes.

Unauthorized use may violate intellectual property laws.

15. User Content

If you submit content to Jump Cakes, including but not limited to:

• Reviews
• Testimonials
• Photos
• Videos
• Social media posts
• Comments
• Product feedback

you grant Jump Cakes a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, publish, modify, distribute, display, and promote that content for marketing, advertising, and business purposes.

You represent that:

• You own the content or have permission to share it.
• The content does not infringe on the rights of others.
• The content is lawful.

We reserve the right to remove or refuse any user-submitted content at our discretion.

16. Reviews & Customer Feedback

We welcome honest feedback from our customers.

By submitting a review, you agree that it:

• Is truthful.
• Reflects your genuine experience.
• Does not contain offensive, defamatory, unlawful, or misleading content.
• Does not violate another person's intellectual property rights.
• Does not contain spam or promotional material unrelated to Jump Cakes.

Jump Cakes reserves the right—but is under no obligation—to moderate, edit, refuse, or remove reviews at its discretion.

17. Acceptable Use

You agree to use this Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Violate any applicable laws or regulations.
• Use the Website for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to our systems or servers.
• Upload viruses, malware, or other harmful code.
• Interfere with the security or functionality of the Website.
• Use automated software, bots, spiders, or scraping tools to collect information from the Website.
• Copy or reproduce Website content without permission.
• Impersonate another person or organization.
• Attempt to disrupt the operation of the Website.
• Use the Website in any manner that could damage Jump Cakes or its reputation.

We reserve the right to suspend or terminate access to the Website for violations of these Terms.

18. Third-Party Websites & Services

Our Website may contain links to third-party websites, applications, or services for your convenience.

These may include:

• Shopify
• Instagram
• Facebook
• TikTok
• Google
• Payment providers
• Shipping providers

Jump Cakes does not control these third-party services and is not responsible for:

• Their content
• Privacy practices
• Terms of use
• Products or services

Your use of third-party websites is governed by their own terms and privacy policies.

19. Food & Allergen Disclaimer

Jump Cakes produces food products intended for general consumption.

Customers are responsible for reviewing ingredient lists and allergen information before consuming any product.

Although we take reasonable precautions, our products may be manufactured in facilities that handle common allergens, including but not limited to:

• Milk
• Eggs
• Wheat
• Soy
• Peanuts
• Tree nuts
• Sesame

We cannot guarantee that any product is completely free from cross-contact with allergens.

If you have severe food allergies or dietary concerns, please contact us before consuming our products.

Products should be stored and handled according to the instructions provided on the packaging.

20. Nutrition & Health Disclaimer

Any nutritional information provided on this Website, product packaging, or marketing materials is provided for informational purposes only.

While we strive for accuracy, nutritional values may vary slightly due to:

• Ingredient sourcing
• Manufacturing processes
• Natural variations in ingredients
• Product updates

Jump Cakes products are food products and are not intended to diagnose, treat, cure, or prevent any disease.

Nothing on this Website should be interpreted as medical, nutritional, or healthcare advice.

Always consult your physician or qualified healthcare provider regarding dietary concerns or medical conditions.

21. Disclaimer of Warranties

The Website, products, and services are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

Jump Cakes makes no warranties or representations, express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous Website availability
• Error-free operation
• Accuracy or completeness of Website content

We do not warrant that the Website will always be secure, uninterrupted, or free of viruses or other harmful components.

22. Limitation of Liability

To the fullest extent permitted by law, Jump Cakes, its affiliates, directors, officers, employees, contractors, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• Your use of the Website
• Your purchase or use of our products
• Website interruptions
• Shipping delays
• Loss of data
• Loss of profits
• Business interruption
• Product availability
• Third-party services

Our total liability relating to any claim shall not exceed the amount you paid for the product or order giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

23. Indemnification

You agree to defend, indemnify, and hold harmless Jump Cakes and its affiliates, officers, directors, employees, contractors, suppliers, and partners from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of:

• Your use of the Website;
• Your violation of these Terms;
• Your violation of any law or the rights of a third party; or
• Your misuse of our products or services.

24. Force Majeure

Jump Cakes shall not be liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Severe weather
• Pandemics
• Epidemics
• Government actions
• Labor disputes
• Supply chain disruptions
• Power outages
• Transportation delays
• Internet outages
• Carrier delays
• Acts of war or terrorism

Our obligations will be suspended for the duration of the event to the extent reasonably necessary.

25. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in the Province of Québec, Canada, unless otherwise required by applicable law.

26. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these Terms.

The remaining provisions shall remain in full force and effect.

27. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy
• Shipping Policy
• Refund Policy

and any additional policies referenced on this Website constitute the entire agreement between you and Jump Cakes regarding your use of the Website and the purchase of our products.

These Terms supersede any prior agreements or understandings relating to the same subject matter.

28. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Jump Cakes

Email: jack@jumpcakes.com

Website: www.jumpcakes.com