Shipping Policy

Last Updated: 2026

At Jump Cakes, we work hard to ensure your order arrives fresh and ready to enjoy. Please read the following shipping information before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly longer. If significant delays occur, we will do our best to notify you.

Shipping Locations

We currently ship throughout Canada.

We hope to expand to additional regions in the future.

Shipping Methods

Jump Cakes are refrigerated products and are shipped using packaging designed to help maintain freshness during transit.

Shipping options and estimated delivery times will be displayed during checkout based on your location.

Upon Delivery

Please refrigerate your Jump Cakes as soon as possible after delivery.

If your package is left outside for an extended period after delivery, we cannot guarantee product quality.

We recommend tracking your shipment and bringing it indoors promptly once delivered.

Shipping Delays

While we strive to meet estimated delivery times, shipping carriers may occasionally experience delays due to:

• Weather conditions
• High shipping volumes
• Mechanical issues
• Carrier disruptions
• Events outside of our control

Jump Cakes is not responsible for delays caused by shipping carriers once an order has been handed over for delivery.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Jump Cakes is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided at checkout.

If you notice an error, please contact us immediately at jack@jumpcakes.com. While we'll do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the shipping box
• Photos of the damaged product
• A brief description of the issue

We will review your claim and, if approved, provide a replacement, store credit, or refund.

Lost Packages

If your tracking information shows your order as delivered but you have not received it, we recommend:

• Checking around your delivery location
• Asking household members or neighbors
• Contacting the shipping carrier

If you still cannot locate your package, please contact us at jack@jumpcakes.com, and we'll do our best to help investigate.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

Contact Us

If you have any questions regarding shipping, please contact us:

Jump Cakes

Email: jack@jumpcakes.com

Website: www.jumpcakes.com