Refund Policy

Last Updated: 2026

At Jump Cakes, we want you to love every bite. If something isn't right with your order, we're here to help.

Because our products are perishable food items, we are unable to accept returns. However, if there is an issue with your order, we'll work with you to make it right.

Returns

Due to food safety regulations, we do not accept returns or exchanges on food products.

Once an order has been delivered, it cannot be returned.

Damaged or Incorrect Orders

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing items

please contact us within 48 hours of delivery at jack@jumpcakes.com.

To help us resolve your request as quickly as possible, please include:

• Your order number
• Photos of the shipping box
• Photos of the product
• A brief description of the issue

After reviewing your claim, we may offer one of the following:

• A replacement product
• Store credit
• A full or partial refund

The resolution provided will depend on the circumstances of your order.

Delivery Issues

If your package is marked as delivered but you cannot locate it, please:

• Check around your delivery location.
• Ask household members or neighbors.
• Contact the shipping carrier.

If you're still unable to locate your package, please reach out to us at jack@jumpcakes.com, and we'll do our best to assist.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We may be able to make changes before your order has been processed.

Once an order has been processed or shipped, we cannot guarantee that it can be cancelled or modified.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Processing times may vary depending on your payment provider.

Non-Refundable Situations

We are generally unable to issue refunds for:

• Products that have been consumed.
• Orders where an incorrect shipping address was provided by the customer.
• Packages left unattended for an extended period after delivery.
• Delays caused by shipping carriers, weather, or events outside of our control, unless required by applicable law.

Each situation is reviewed individually, and we always strive to provide a fair resolution whenever possible.

Our Commitment

Customer satisfaction is extremely important to us.

If something isn't right with your order, we encourage you to contact us. Our team is committed to finding a fair solution and providing the best possible experience.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Jump Cakes

Email: jack@jumpcakes.com

Website: www.jumpcakes.com